Administrative Services for Child Identity Cards (KIA) at the Dau Subdistrict Office, Malang Regency

Abstract

Child Identity Card (KIA) administration services in Dau District, Malang Regency, face a number of challenges, including inadequate infrastructure and facilities, long processing times, complicated procedures, lack of public awareness, and poor service practices. The purpose of this study was to characterize and assess KIA administration services and identify factors that support and hinder their utilization. This study used a qualitative descriptive methodology, collecting information through interviews, documentation, and observation. Based on the results, although KIA services have been running according to schedule, there are still opportunities for improvement, including increasing public awareness, accelerating service times, and providing necessary infrastructure. The main pillars of KIA services are free KIA services and the availability of trained personnel capable of providing services directly. These findings demonstrate the importance of improving the quality of population administration services by encouraging public service innovation and strengthening the capacity of civil servants. This report recommends improving infrastructure and facilities, increasing public awareness and education, and adjusting service processing times to better meet community needs.