The Impact Of Public Administration Ethics On Public Service In Indonesia

Abstract

This study aims to explore the impact of public administration ethics on the quality of public services in Indonesia, focusing on understanding, application, and challenges in its implementation. Public administration ethics is considered a crucial pillar in shaping responsive, transparent, and accountable public services. This research adopts a mixed-methods approach, collecting data through in-depth interviews, surveys, and case study analyses across various government agencies. The findings reveal that while most bureaucrats possess a basic understanding of ethical principles such as honesty, accountability, and transparency, the application of these principles in daily practices is often hindered by political, economic pressures, and organizational cultures that do not fully support integrity. Quantitative data indicates a positive correlation between the implementation of ethics and the improvement of public service quality, with higher public satisfaction levels in institutions that consistently apply ethical principles. This study also identifies several key barriers to the application of ethics, including a lack of adequate education and training, as well as external pressures that influence decision-making processes. The analyzed case studies highlight that strict ethical policies can reduce corruption levels and increase public trust in the government, whereas failures to apply ethical principles can lead to a decline in service quality and public dissatisfaction. The conclusions emphasize the importance of ongoing ethical education, institutional reforms to enhance transparency and accountability, and the development of organizational cultures that support consistent ethical practices. Policy recommendations include increasing ethics education and training for bureaucrats and strengthening regulations and institutional support to create an environment conducive to the application of public administration ethics. With these measures, it is expected that the quality of public services in Indonesia can be improved, and public trust in governmental institutions can be strengthened.